At CATCH Recovery, we aim to make the admissions process as stress-free and efficient as possible. Our admissions team are dedicated to helping you and your family through what can be a very overwhelming time. We provide a compassionate and understanding service ensuring we communicate with prospective patients and their families with the utmost transparency. CATCH guarantees complete confidentiality and privacy throughout this process.

Initial Phone Call

During your initial phone call or call-back, our admissions team will take you through some questions in order to determine whether you are suitable for outpatient treatment at CATCH. If you are eligible, the assessor will then explain pricing and program options. At this stage, you will need to choose and pay for your service.

If our assessment team determine that CATCH isn’t the right treatment facility for you, they may refer you to one of CATCH’s trusted partners. However, in cases where they identify risk of harm – you will then be passed on to the emergency services.

  Registration & Allocation of Therapist

Patients who are eligible for treatment at CATCH Recovery will be registered as a patient. Once you have paid for your chosen treatment package, a therapist will be allocated to you. Your therapist will be in touch with you to organise a first session and discuss the regularity of therapy sessions going forward, as well as direction and content of the sessions. In your first therapy session, your therapist will do a full diagnostic assessment. This assessment will allow for treatment planning as well as monitoring of your progress. The purpose of an admissions assessment is to find out more about the severity of your addiction, whether you have any additional needs or are suffering from other mental or physical issues that we should be aware of.

During Your Time at CATCH

While you are with CATCH, a member of our Case Management Team will check in with your regularly to discuss how you are finding the program and establish, whether any changes should be made. Our Case Management Team will also work closely with your therapist to ensure you are getting the highest quality of individual treatment possible. If you have any questions or concerns about the treatment, a member of the CATCH Case Management Team will be happy to assist you.

  Leaving CATCH

When your chosen programme is coming to an end, a member of the CATCH Case Management Team will get in touch with you to discuss different options. You will be presented with the possibility of extending your treatment with CATCH for a number of sessions. If you do not wish to continue your programme, your therapist will use the remainder of your sessions to make the transition out of outpatient treatment as smooth as possible.

Ways Into Treatment


Finally taking the steps towards getting help can feel daunting. Some days you may feel more motivated than others, which is why we have made the process as straightforward as possible. You don’t have to wait for a referral from your GP or therapist, you can call us yourself to find out more about our outpatient programme, and which course of treatment is best for you. Our experienced team can advise you of the length of packages and costs that we offer.

Getting a Referral

Some patients already attend therapy sessions or free drug and alcohol services. If you already have a case worker or therapist that you see regularly, we can work alongside them to get you into an inpatient clinic or our outpatient rehab programme.

Psychiatrist Referrals

If you are seeing private psychiatrist who has suggested inpatient or outpatient rehab, CATCH can help with getting you a fast admission. We involve referrers in the admissions process and, with patient permission, will keep in contact with them throughout your time in treatment with us.

Urgent Detox

If you require an urgent detox the CATCH team will liaise with our residential rehab clinics or arrange a referral or recommendation to a suitable detox service provided by one of our local partners. If needed, we will facilitate any necessary travel to Castle Craig or Smarmore Castle. The admissions team will pass on all details to the relevant clinic ready for your arrival. Any additional assessments will be carried out at the residential clinic on your arrival.

Sober Companion

An outpatient rehab programme means that patients return home following treatment. To ensure their safety and wellbeing, CATCH can arrange for a Sober Companion to live-in with the patient for a specified time-period and provide one-on-one assistance.

Sober Transport

If you or a family member needs help getting to treatment, CATCH can also arrange for you to be picked up and dropped off to and from the clinic, to ensure that you or your loved one arrive safely. Our sober transport companions are fully insured and trained to take care of you throughout the journey to rehab.


In some cases, people continue to resist treatment, despite desperate pleas from their loved ones. If that is the case, we might be asked by families to arrange an intervention for an individual who refuses treatment. Our team of skilled interventionists work closely with family members and carry out comprehensive assessments to gain an accurate understanding of the situation. If an intervention is recommended at the end of this review, then we will facilitate an intervention either with a member of our own staff, or with an outside interventionist.

Get in Touch

Addiction is a progressive illness, the consequences of which can be devastating. If you’re in need of treatment, or someone you know is suffering, call us now on 0203 468 6602 and begin your journey to recovery.